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8 Reasons to Choose OfficeSuite Unified Communications

Monday, May 7, 2018

Remember when business applications all required software that needed to be installed on each computer? Those were also the days when employees could only complete work on the device that housed said business applications, and they more often than not said something along the lines of, “I’ll get back to you when I’m back in the office.”  

Those days are long gone as businesses have been migrating their critical applications to the cloud. A 2018 IDG survey found that nearly three out of every four organizations have at least one application in the cloud.

Among the many reasons why, company leaders are finding that these cloud-based applications, also known as “Software as a Service,” help improve office productivity and prove to be great collaboration tools for their businesses. (That usually means a bigger bottom line, too.) And, of course, we can’t discount the cost factor: you’ll save money by not needing to invest in expensive equipment, you can easily scale up or down as needed and you’ll likely have one predictable payment every month.

What’s the holdup then? Migration can seem like a daunting task, and, in all honesty, it can be with certain applications. But, there’s one easy place to start: cloud-based phone systems.

In fact, business adoption of voice over IP (VoIP) has skyrocketed since 2010, when there were 6.2 million subscribers. Eight years later, there were more than 41 million business subscribers, according to Statista.

While not all VoIP solutions are cloud-based, Information Week research found that 70 percent of businesses have implemented, or are planning to implement, a cloud-based phone system.

Hosted unified communications solutions, like our award-winning OfficeSuite UC®, will allow for simplified voice management with all the features you need, all under a single user interface.

A powerful UCaaS system, OfficeSuite UC® combines all your daily business communication and collaboration tools — calling, voicemail, faxing, messaging, conferencing and more — into one platform accessible from any device and any location. All you’ll need is an Internet connection, whether it’s through your Kinetic Internet or a mobile hotspot.

Need a few more reasons to see why OfficeSuite UC® is the UCaaS solution you need? Here are eight more:

1. A 100% Cloud-Based System

Our entire system is controlled from the cloud, not through a phone line. We use SilNet, a proprietary protocol, not a signaling or open source protocol. Everything is administered from a single, online dashboard without ever touching a phone. All information and data are stored in secure servers on our cloud infrastructure and protected by industry-standard firewalls, access control lists, authentication and authorization.

2. We Take It Way Past What Others Call "Easy"

We have an easy-to-use online portal that controls everything. Let your employees access the system from the web — whether from their desktop, smartphone or tablet — so they can customize features, reroute calls and even add new services instantly. Need help? No need to call for technical reinforcements! Simply chat with our live agents, or watch our how-to videos.

3. Always the Latest Release

Since we own the code, we deliver free upgrades multiple times a year based on customer feedback.

4. More Secure Than Other Systems

Calls, messages and meetings that use the Internet are encrypted from end to end.

5. We Give You Mobility In, Out and Between Offices

With softphone apps for mobile devices and laptops, you’ll always be connected. Make business calls from the device of your choice while still using your office line. OfficeSuite UC® also includes one-of-a-kind features to make you more mobile, like Hot Desking (use any phone in any office) and Twinning (send calls to desk and mobile phones simultaneously) that allow people to move freely and work from anywhere without missing calls.

6. You Can Avoid Disasters

Take or reroute all your communications anywhere, anytime, from any browser. With emergency overrides and our other business continuity capabilities, calls get delivered even if your primary network goes down.

7. Employees Can Actually Put the Features to Use

Up to 48-button phones are easily programmed by users on the web via point and click, with changes made immediately on their phones.

8. All Features Work Across All Sites

Features — like Intercom, which lets you page co-workers across multiple sites, and Call Center Services, which includes call evaluations, reporting, call queuing, live-status dashboards and call recording — work within and across locations. No extra setup, linkages or services required. 

Our Kinetic Business by Windstream team wants to arm your business with the transformative tools you need to compete in today’s environment. One way we think we can help is through OfficeSuite UC®.

Learn more about how our unified communications system can be the one solution for all your business needs, and pair it with Kinetic Business SD-WAN for the ultimate performance, visibility, reliability and availability for your business. Get your free quote for our cloud-based phone system today!