Thursday, August 16, 2018
You’re ready to sign on with Kinetic Business — whether it’s Kinetic Internet, OfficeSuite UC® or even Internet and phone bundles for business — and now you’re wondering about those finishing touches, like your customer experience. What better way to learn about our customer experience than your journey through our purchase process and the first touchpoint — installation.
Our Kinetic Business team is helping you understand what to expect by taking you on a guide through our onboarding process.
So, let’s start just after you have ordered some service for your small business. What now?
You’ll get a confirmation email about that order, along with an installation itinerary.
Also know that before our techs even get to your small business, there are a few steps that you can take to prepare. One of the most important if you’re getting wireless Kinetic Internet is to figure out where to place your modem and router. Think of all those tricks at home — like having those devices in a central location where most, if not all, of the activity happens — and apply those to your small business.
Once you’ve done all the necessary prep work, go ahead and fast forward to your installation date and time.
With any professional installations, business owners or authorized individuals must be on site during the allotted time. If not, the appointment will be scheduled for another time.
It may also be useful for you to coordinate the tech installation with your IT resources. Please note our estimated installation times per service.
Here’s a little more about what happens on the day of your appointment.
And once you’re officially on board, here’s what can you expect with Kinetic Business.
Whichever business Internet service you choose, know that you’ll not only have on hand a state-of-the-art network but also a local team of experts who are committed to creating solutions for your small business.
From the start, you’ll have local sales professionals to help you through your purchase process, installation managers will ensure you have a smooth transition process and have tech support available 24/7.
Should you have any questions about your installation, call us at (800) 347-1991 Monday through Friday from 8 a.m. to 6 p.m. EST.